Return and correction of purchase requisitions
SiTRACK USE CASE
In standard SAP, error handling is very rigid. If there are inconsistencies (missing data, erroneous allocations, missing attachments, etc.), users usually “reject” the request or “cancel” it and ask for a new one to be created.
This means re-entering data, losing traceability, duplicating work and delaying the purchasing cycle.
If there is any return alternative, there is no automatic notification, information on the required correction or traceability and status of the return, let alone the correction.
SiTRACK – Purchasing Tracking includes a “Request Return” function that allows you to return the request to the requester for corrections, without breaking the release flow or affecting the service times of the purchasing area.
Do you identify with any of these cases?
- How can I return a requisition to the requester when it has incorrect or incomplete data?
- Is the release process preserved when making the return or do I have to restart the entire flow?
- How do you communicate to the user which error to correct and how?
How to audit or record returns for internal control purposes?
Can I return a request without affecting the SLA of the purchasing team?
Solution
Return and correction functionality of requisitions in SiTRACK
With SiTRACK you have the possibility to:
- When making the return, the applicant (and anyone else involved) is notified of what needs to be corrected, with specific comments or directions.
- The return respects the release strategies already defined in SAP, i.e. the complete flow is not restarted and control of the process is not lost.
- It is applicable on a granular basis (per application or per position).
- A status is recorded for both “returned” and “corrected” which may include comments and is visible to all stakeholders.
- Allows filtering and reporting of returned requests, to measure how many returns there are, common causes and correction times.
Do you identify with any of these cases?
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